I can’t thank Lance at Volvo Victoria quite enough. I desperately needed a new vehicle, but due to health reasons, the search had proven overwhelming and unsuccessful. Lance listened, never pushed, gave me time to figure out the product, and never raised an eyebrow with all of my questions. I can’t say enough about the superior service I received with Lance and the team at Volvo Victoria. I will be needing an extra car in the next year and a half, and I can say with 100% certainty, I will be returning to Lance and Volvo to find what I am looking for. Thank you Lance! You made all the difference!
– Tracy Sinclair-Wong
Lance, JM and all the people at Volvo give the best service one could ever wish for. Staff are like the cars – quality.
– Ed E
We recently purchased a lightly used car from Lance Cook and were very pleased with the service. Lance was always helpful and professional which made the process enjoyable. We would certainly recommend Lance to anyone looking to purchase a new or used car.
– Glen and Lisa
Loved working with Lance on the purchase of my CX90! Super responsive to my questions and willing to take calls/texts whenever I needed. Definitely would use him again when I get my next car.
– Brad Williams
We had a great experience working with Lance. He was prompt in all his dealings and very knowledgeable about Volvo. He also provided us with information post our purchase and is willing and available to help with any ongoing questions. Thank you Lance!
– R Bassi
Hello, my name is Oksana and I traveled from North Vancouver to Victoria to buy my new Volvo XC-60. Lance was assisting me from beginning of my interest in purchasing a car first on the phone and then in person. He gave me a clear description of available choices in XC-60 and I decided on a few cars that I wanted to see in person. When I arrived there, Lance showed me all available cars and we stopped on 2 for test drive. He explained all of the Volvo’s new technology and how it works . Then we went for a test drive and i was able to make my final choice ! The paperwork was done fast and preorganized before my arrival! Thank you Lance and all the team of the Victoria Volvo for making this experience interesting and pleasant.
– Oksana Chtchekoldina
i’m ancient. old. and have had many luxury cars over the years which means many sales advisors. but i have NEVER encountered an advisor like lance. being from the u.s., we told lance we probably couldn’t buy from him and that didn’t seem to make a bit of difference to him. he gave us THE most thorough introduction to the XC60 inscription Hybrid. believe me, i had researched the volvo website (even contacting them for clarification of missing information), but the knowledge that lance has in his brain was nothing short of amazing. there wasn’t a question that he didn’t have an immediate answer for & that was without looking anything up. i loved his calm, thorough explanation & obvious love of volvos. i NEVER felt like i was being “sold” – which was a first for me with a car search. i’ve teasingly told him he should work in a seattle-area dealership so i could buy from him but he’s obviously happy (understandably…) where he is. i wholeheartedly endorse lance!
– lili glast
Lance was very helpful and attentive to our needs. He answered all of our questions to the best of his ability and if he didn’t know an answer, he quickly found someone who did. We did not feel pressured for time to make a buying decision. We really appreciated having the vehicle for a day trial so we could further assess how we liked the vehicle.
– H and G Phelps
Incredibly helpful and professional. Thoughtful and easy to deal with. Will happily recommend him to friends who want a knowledgable person to deal with who went the extra mile. Mark Sharon and I as very satisfied customers.
– Leonard Krog
We worked with Lance and the Volvo Victoria team to purchase our XC60 and cannot say enough good things about this experience. We live in Vancouver and pursued this purchase because of the fantastic deal. From the first few conversations and texts with Lance to get details and arrange the test drive, getting picked up at the ferry personally by Lance on the day of, meeting the team including JM the manager and Eliah, they all made us really comfortable throughout the process. Lance took a lot of care in educating us about our new ride and at no point was there any sales pressure. He just wanted us to love our car and man do we love our new ride. Thanks Lance and Volvo Victoria for the wonderful experience. Above and beyond expectations.
– Kelly G
The client focused service I received from Lance was exceptional. He genuinely cared about my concerns as a car buyer. I respect his no pressure sale approach and would recommend his services to anyone seeking a new or used motor vehicle. Thanks for being you Lance.
– Todd Head
I was recently talking to Lance at Jim Pattison Volvo about wanting a new car and he was the most helpful, knowledgable, and respectful product advisor I have met!! Highly recommend if you are in the Victoria area!
– Ucef k